“The biggest communication problem is we do not listen to understand. We listen to reply.” – Stephen R. Covey

“The biggest communication problem is we do not listen to understand. We listen to reply.” – Stephen R. Covey

August 25, 2023 – This is a challenge I work on daily. How about you?

I retired one year ago. What have I learned since then?

June 23, 2023 – 1. I’m privileged. First, not everyone has the privilege of….

So as a leader, how did you deal with the GC strike? How do you rebuild team cohesion and a healthy culture?

May 29, 2023 – Here are my lessons for leaders, based on the three or four work stoppages I lived through since 1991…

A new fiscal year means new priorities and plans.

April 11, 2023 – What will you and your team do? And just as importantly, what will you NOT do? My approach – Keep it simple, but be thorough…

In a few days, most #GC public servants should all be working in person 2-3 days a week. 

March 30, 2023 – Are you ready for this? Is everything in place for your team? For most departments, the new model means TWO big changes…

We should talk #wellness and #mentalhealth  every day. 

February 15, 2023 – They must be a daily priority and be built into how we design our teams and workplace….

Going from strategy to execution.

January 13, 2023 – I’m re-reading about my favourite topic for a new project. And as usual, my attention goes to managers and employees – “the key custodians of the execution”…. 

Thank you to family, colleagues, clients and friends for a great 2022!

December 31, 2022 – This year led to huge changes in my life. I’m so grateful for your support, wisdom and energy…

At some point, the GC will need to leverage AI technology like ChatGPT – if only to keep up with the rest of the world.

December 22, 2022 – You won’t be able to build this AI in-house. You’ll have to procure it in a way that meets GC policy obligations and vouch for the accuracy of the info it spits out…

So GC leaders, it’s back to in-person 2-3 days a week for everyone.

December 16, 2022 – How will you make the best of this cookie-cutter model for hybrid? There’s a lot to consider…

This is what I consider when I help teams renew themselves and their services

November 29, 2022 – I leverage best practices from many disciplines – leadership coaching, client experience, ethical design, governance, policy & operations, project management and change management. How can I help your team?…

Ethical design! It can help #GC leaders better serve Canadians

November 15, 2022 – I’ll be weaving it into my support to clients. …..but what is Ethical Design exactly?…

How do you define success? Define it on your own terms – for you and your way of life.

September 22, 2022 – I came across this wonderful article by Thomas Oppong over the summer and it’s helped guide my transition from public servant to coach and consultant….

“How can we make virtual AND in person work best?” My #GC colleagues tell me it’s not good yet.

September 19, 2022 – Professors Marianne Lewis and Wendy K. Smith propose “both/and thinking” to maximize the strengths of each.  How is your team adapting to this change? How can I help?…

#GC leaders – What’s the plan as you move to hybrid work this fall?

September 19, 2022 – There’s a lot being discussed right now. How will your team succeed? How will hybrid work for them? #GC leaders have many resources to help them. Reach out to your partners!….